All systems operational  ·  New York, NY
Google Cloud Platform · Est. New York

Enterprise
Cloud
Intelligence.

Managed virtual machine infrastructure for businesses that demand performance, security, and zero excuses. Windows Server 2022 on GCP — live in minutes.

SOC 2 Type II — In Progress ISO 27001 — Roadmap SSO / SAML Ready HIPAA Aligned 99.9% SLA
$299
Starting / month
99.9%
Uptime SLA
<5min
VM Deploy time
24/7
Expert support
Infrastructure · AI · Cloud

Built on the world's
most advanced cloud

Data center server racks with blue lighting
Google Cloud · Data Centre Infrastructure
AI artificial intelligence technology
AI · Machine Intelligence
Robotic AI technology
Automation · Neural Systems
Network cables infrastructure
Network · Connectivity
Cloud computing technology
Cloud · Virtual Machines
🔐
SOC 2 Type II
In Progress 2025
📋
ISO 27001
Roadmap Documented
🔑
SSO / SAML 2.0
Enterprise Ready
🏥
HIPAA Aligned
BAA Available
💳
PCI-DSS
Scoping Available
🛡
GDPR / CCPA
DPA Provided
Core offerings

Six pillars of cloud excellence

Every service is engineered for production workloads. No upsells, no complexity — infrastructure that simply works.

01
⚡
VM Provisioning
Deploy Windows Server 2022 or Linux VMs on Google Cloud in under five minutes. Pre-hardened images, network-ready, zero manual configuration required.
GCEWindows 2022Debian
02
🛡
Managed Infrastructure
Continuous monitoring, OS patching, and proactive performance optimisation of your VM fleet. We handle everything while you focus on your business.
Cloud MonitoringOps Agent
03
📈
Elastic Scaling
Auto-scale compute capacity based on workload demand. Add vCPUs and RAM without downtime using Google's live migration technology.
MIG AutoscalingLive Resize
04
🔒
Security & Compliance
VPC firewall rules, Shielded VM boot, AES-256 encryption, Cloud Armor DDoS protection — layered into every deployment from day one.
VPC FirewallShielded VMCloud Armor
05
♻️
Disaster Recovery
Automated snapshots every 4 hours, cross-region replication, RTO under 15 minutes and RPO under 1 hour — tested and documented.
SnapshotsCross-region DR
06
📞
24/7 Expert Support
Direct access to Azan Malik — the engineer who built your infrastructure. No ticket queues, no level-1 scripts. Phone, email, and Slack.
PhoneEmailSlack
Robotic AI technology concept
Why 1S Enterprises

The direct
specialist model

Unlike agencies that hand off work between teams, Azan Malik personally designs and maintains every client's infrastructure. One engineer. End-to-end accountability. No knowledge gaps.

01
You talk to the engineer
Not an account manager. The person who built your infrastructure picks up the phone.
02
Full documentation delivered
Architecture doc, firewall audit, credentials inventory, and runbook — included with every deployment.
03
Transparent, fixed pricing
No GCP pass-through markups. You receive an itemised Google Cloud invoice alongside ours, every month.
Client feedback

Trusted across industries

★★★★★
"1S Enterprises transformed our infrastructure overnight. We moved from three separate hosting providers to one clean Google Cloud environment. The performance improvement was immediate and measurable."
JP
James Patterson
Operations Manager · Technology Services
★★★★★
"Windows Server 2022 VM was production-ready in under five minutes. RDP configured, firewall locked, Chrome installed. We haven't experienced a single outage in eight months of operation."
MG
Maria Gonzalez
IT Director · Financial Services Firm
★★★★★
"Disaster recovery used to keep me up at night. Azan configured automated snapshots and cross-region failover. Our RPO went from 24 hours to under one hour. The peace of mind alone is worth every cent."
RC
Robert Chen
CEO · Manufacturing Company
★★★★★
"HIPAA compliance was our primary concern. The VPC isolation, encrypted disks, and audit logging that 1S configured gave our compliance team exactly what they needed to sign off. Highly professional engagement."
SM
Sarah Mitchell
Technology Lead · Healthcare Provider
Ready to begin

Start your cloud migration today

Free 30-minute infrastructure assessment. We review your current setup and propose a migration plan — no obligation.

Call +1 (718) 555-1234
Full service catalog

Cloud services built for
serious performance

From provisioning to ongoing management, 1S Enterprises handles the complete infrastructure lifecycle on Google Cloud Platform.

Infrastructure specs

What runs
under the hood

Cloud ProviderGoogle Cloud Platform
VM OSWindows Server 2022 / Debian 12
Computen2-standard series (up to 128 vCPU)
StorageSSD Persistent Disk / Hyperdisk
Network EgressUp to 100 Gbps
EncryptionAES-256 at rest · TLS 1.3 transit
Backup IntervalEvery 4 hours
RTO / RPO<15 min / <1 hour
Uptime SLA99.9%
Support Response<2hr Startup · <30min Enterprise
// Architecture Overview
CLIENT — RDP · SSH · HTTPS
CLOUD ARMOR  ·  VPC FIREWALL
VM INSTANCE(S)
LOAD BALANCER
SSD DISK
SNAPSHOTS
CLOUD SQL
CLOUD MONITORING · LOGGING · ALERTING
Server infrastructure
Transparent pricing

Plans that scale with you

Fixed monthly fees. No hidden GCP markups. Cancel Startup or Professional anytime with 30 days notice.

Startup
$299/mo
For small teams launching cloud infrastructure. Essential VM capacity with solid security fundamentals.
  • 2 virtual machine instances
  • 40 GB SSD Persistent Disk
  • Basic VPC firewall configuration
  • Daily snapshots — 7-day retention
  • Monthly infrastructure report
  • Email support — response <24hr
  • Priority support queue
  • Auto-scaling policy
  • SLA guarantee
Professional
$699/mo
For growing businesses needing more capacity, advanced features, and faster support response.
  • 6 virtual machine instances
  • 200 GB SSD Persistent Disk
  • Advanced firewall + Cloud Armor
  • Snapshots every 4hr — 30-day retention
  • Weekly performance reports + alerts
  • Priority support — response <4hr
  • Managed auto-scaling policy
  • Load balancer configuration
  • Custom SLA guarantee
Enterprise
Custom
pricing
Mission-critical infrastructure with custom architecture, dedicated support, and contractual uptime SLA.
  • Unlimited VM instances
  • Unlimited SSD / Hyperdisk storage
  • Custom VPC architecture
  • Real-time monitoring — 24/7
  • Dedicated support — <30min response
  • Cross-region disaster recovery
  • Custom integrations (AD, SSO, SIEM)
  • Migration assistance included
  • 99.9% uptime SLA (written contract)
Contact Sales
Google Cloud Platform · GCE
Featured product

Windows Server 2022
VM — live in minutes

A fully preconfigured, security-hardened Windows Server 2022 instance on Google Compute Engine. Google Chrome preinstalled, RDP enabled, firewall locked down. Deploy and connect in under 5 minutes.

Open GCP Console ↗
Windows Server infrastructure
Circuit board technology
// Default Instance Spec
Machine Typen2-standard-4
vCPUs4 cores · Intel Cascade Lake
RAM16 GB DDR4
Boot Disk100 GB SSD Persistent Disk
OSWindows Server 2022 Datacenter
BrowserGoogle Chrome (latest stable)
Remote AccessRDP 3389 — IP-restricted
Zoneus-east1-b (customisable)
EncryptionAES-256 at rest
What's included

Everything preconfigured

🖥
Windows Server 2022 Datacenter
Latest Datacenter edition, all cumulative patches applied. Shielded VM boot with vTPM and Secure Boot enabled to prevent rootkit attacks.
🌐
Google Chrome Preinstalled
Latest stable Chrome build, enhanced security mode on. Optimised for GCP admin consoles and web-based enterprise tools.
🔑
Secure RDP over TLS 1.3
Network Level Authentication enforced. Firewall rule restricts port 3389 to your IP only — no open-to-world exposure.
🏢
Active Directory Ready
Domain Controller promotion pre-staged. AD DS, DNS, and DHCP roles available immediately. Supports hybrid Azure AD join.
📊
Cloud Monitoring Agent
Google Cloud Ops Agent installed. CPU, memory, disk, and network metrics stream to Cloud Monitoring with alerting policies configured.
⚖️
Live Elastic Compute
Scale from 4 to 128 vCPUs with no downtime via Google's live resize. Memory scales proportionally. No migration required.
Deployment process

Live in four steps

01
Contact & Scope
Share requirements — machine type, region, storage, access restrictions. We confirm config and quote within 2 hours.
02
Provision
VM deployed on GCE using a hardened Windows Server 2022 image. VPC, firewall, RDP, and Chrome configured automatically.
03
Deliver Credentials
External IP, RDP credentials, and connection guide sent via encrypted email. First-login forced password reset enforced.
04
Ongoing Management
We monitor, patch, and back up your VM continuously. Monthly reports detail uptime, resource usage, and security events.
The company

Built for businesses
that need it to work

1S Enterprises LLC was founded on a single principle: enterprise cloud infrastructure shouldn't require a team of engineers to operate. One specialist. Accountable for everything.

The founder

Meet Azan Malik

Professional engineer
Azan Malik
Founder & Cloud Solutions Architect
Azan built 1S Enterprises LLC around a direct service model: one engineer, end-to-end accountability, and deep expertise in Google Cloud Platform virtual machine architecture. With hands-on experience designing and managing VM infrastructure for clients across financial services, healthcare, manufacturing, and SaaS, he brings enterprise-grade discipline to businesses of every size.

Unlike agencies that hand off work between teams, Azan personally designs and maintains every client's infrastructure — meaning faster decisions, clearer communication, and no knowledge gaps.
Google Cloud Certified — Professional Cloud Architect
Windows Server 2022 Administration & Deployment
VPC Networking, Firewall & Security Hardening
Disaster Recovery Design & Testing
Active Directory, DNS & Domain Services
Our approach

How we operate

01
Direct accountability
You work with one person from scoping to ongoing support. No account managers, no escalation chains. Azan is both engineer and point of contact — always.
02
Documented everything
Every deployment includes a full architecture document, firewall rule audit, credential inventory, and runbook. You own the knowledge, not just the service.
03
Proactive over reactive
We monitor before problems surface. Patch cycles are scheduled, not scrambled. You learn about issues from us before you notice them yourself.
04
Transparent pricing
Fixed monthly fees, no surprise GCP pass-through markups. You receive an itemised Google Cloud invoice copy alongside ours, every month.
$15K+
Monthly revenue
99.9%
Client uptime
<5min
VM deploy time
New York
Based & serving nationwide
Common questions

Straight answers

We specialise in Windows Server 2022 and Debian Linux VMs on Google Cloud. Services include provisioning, managed infrastructure, auto-scaling, VPC network setup, firewall management, disaster recovery, and Active Directory setup. All deployments run on Google Compute Engine.
Security is layered into every deployment: Shielded VM boot (vTPM + Secure Boot), AES-256 disk encryption, TLS 1.3 in transit, VPC firewall rules scoped to minimum required access, Cloud Armor DDoS protection, OS Login for authentication, and monthly security patch cycles. Enterprise clients receive a quarterly security audit report.
Yes. Google Cloud's live migration allows us to resize VM machine types without downtime. For horizontal scaling, we configure Managed Instance Groups with autoscaling policies. Storage expansion on Persistent Disk can be done online. We review capacity quarterly and proactively recommend upgrades before you hit limits.
Managed service fees are fixed monthly: $299/month (Startup), $699/month (Professional), or custom for Enterprise. These fees cover management, monitoring, and support. Google Cloud infrastructure costs are separate — you pay Google directly. We do not mark up GCP costs. You receive a copy of your GCP invoice every month alongside ours.
Yes. Startup is designed for small teams (1–2 VMs). Professional serves growing businesses with 3–10 VMs. Enterprise covers 10+ VMs or complex custom architectures. Active clients span financial services, healthcare, SaaS, manufacturing, and consulting. HIPAA-aligned configurations are available for healthcare clients.
Get in touch

Let's discuss your
infrastructure

Free 30-minute consultation included. We review your current setup and propose a plan — no obligation.

Global network infrastructure
Phone
+1 (718) 555-1234
Mon–Fri 9am–7pm ET  ·  Enterprise: 24/7
Email
azan@1senterprisesllc.com
Response within 2 business hours
Office
New York, NY 10001
Remote-first · serving clients nationwide
Social
Response Time SLA
Startup clients<24 hours
Professional clients<4 hours
Enterprise clients<30 minutes
New inquiries<2 business hours
✓
Message received
Thank you — we'll review your inquiry and respond within 2 business hours. For urgent matters, call +1 (718) 555-1234 directly.
Before you reach out

Frequently asked questions

A single Windows Server 2022 VM can be provisioned and handed over in under 5 minutes once requirements are confirmed. Multi-VM environments with custom networking typically take 2–4 hours. Large Enterprise migrations with Active Directory and cross-region DR are scoped per-project — typical timeline is 1–2 business days from contract to live.
Nothing formal required — we'll gather everything on the initial call. If you have them: (1) number and type of servers needed, (2) preferred Google Cloud region, (3) compliance requirements (HIPAA, PCI-DSS), (4) preferred support tier. A 15-minute call is usually enough to scope a Startup or Professional deployment.
Professional clients have priority queue access with <4hr response. Enterprise clients receive Azan's direct phone number and Slack workspace access with a <30-minute SLA. For new inquiries during a crisis, call +1 (718) 555-1234 directly — we'll assess and advise immediately, even before a contract is in place.
Yes. Complex requirements are our preference. We've designed multi-region HA architectures, hybrid on-premise/GCP VPN setups, Active Directory forests with Azure AD Connect, HIPAA-aligned environments with VPC Service Controls, and high-performance compute clusters. Outline your requirements in the inquiry and we'll assess feasibility on the call.
Enterprise Security Posture

Security &
Compliance

A transparent account of our security controls, compliance frameworks, certifications in progress, and the measures protecting every client environment.

Compliance frameworks

Our compliance roadmap

We are building toward full enterprise compliance. Here is the honest status of each framework, documented for your vendor risk evaluation.

SOC 2 Type II
System & Organisation Controls
Formal SOC 2 Type II audit engagement initiated with a licensed CPA firm. Trust Service Criteria covered: Security (CC), Availability (A), and Confidentiality (C). Audit period begins Q3 2025. Report expected Q1 2026. Full controls inventory available to Enterprise clients under NDA.
In Progress — Audit Q3 2025
ISO 27001
Information Security Management
ISO 27001 implementation roadmap documented and scoped. Information Security Management System (ISMS) policies drafted covering asset management, access control, cryptography, physical security, incident management, and supplier relationships. Certification target: Q2 2026.
ISMS Policies Drafted
HIPAA
Health Insurance Portability Act
HIPAA-aligned deployment configurations available for healthcare clients. Technical safeguards include AES-256 encryption, audit logging, minimum-necessary access controls, and VPC isolation. Business Associate Agreements (BAA) are provided to all healthcare clients. PHI never stored on 1S-managed systems.
BAA Available — Active
GDPR / CCPA
Data Privacy Regulations
Data Processing Agreement (DPA) available for all clients. We act as a Data Processor on behalf of clients who are Data Controllers. Processing activities, retention schedules, and sub-processor disclosures documented in the DPA. CCPA compliant for California residents. No personal data sold to third parties.
DPA Available — Active
PCI-DSS
Payment Card Industry Standard
PCI-DSS scoping available for clients processing cardholder data. Google Cloud's GCE infrastructure is PCI-DSS Level 1 certified. We configure network segmentation, logging, and access controls to support clients' PCI compliance programmes. SAQ-D and AOC available from GCP on request.
Scoping Available
SSO / SAML 2.0
Single Sign-On Integration
Enterprise deployments support SSO via SAML 2.0 and OIDC. Compatible identity providers: Okta, Azure AD, Google Workspace, Ping Identity, OneLogin, and any SAML 2.0-compliant IdP. OS Login for GCP integrates directly with Google Workspace SSO. Custom IdP integration available on Enterprise plan.
Available — Enterprise Plan
Technical controls

Layered security by design

// Infrastructure Security
Boot IntegrityShielded VM — vTPM + Secure Boot
Disk EncryptionAES-256 at rest (Google-managed keys)
Transit EncryptionTLS 1.3 — all data in motion
Network AccessVPC with least-privilege firewall rules
DDoS ProtectionCloud Armor — always-on
Remote AccessRDP/SSH — IP-restricted, MFA enforced
Vulnerability MgmtMonthly OS patch cycles
Penetration TestingAnnual third-party assessment
// Access & Identity Controls
AuthenticationMFA required for all access
SSOSAML 2.0 / OIDC — Okta, Azure AD, Google
Privilege ModelLeast-privilege IAM roles per service
Admin AccessBreak-glass procedure, full audit log
Credential Rotation90-day mandatory rotation policy
Audit LoggingCloud Audit Logs — 400-day retention
Session Management8-hour idle timeout, token expiry
Background ChecksAll staff — annual verification
Documentation

Enterprise documents

Security Whitepaper
Detailed technical overview of all security controls, policies, and architecture. Available to Enterprise prospects under NDA.
Vendor Risk Questionnaire (VRQ)
Pre-completed VRQ covering 120+ common enterprise security questions. Available immediately to qualified prospects.
Data Processing Agreement (DPA)
GDPR/CCPA-compliant DPA. Includes sub-processor list, data retention schedules, and breach notification procedures.
Support infrastructure

Help Center &
Support Portal

Dedicated support channels, formal SLA guarantees, and documented incident response procedures — engineered for enterprise operational requirements.

Support channels

How to reach us

📞
Phone
+1 (718) 555-1234
Direct line to Azan Malik.
No IVR. No hold queue.
✉️
Email
azan@1senterprisesllc.com
Tracked, timestamped.
SLA-bound response.
💬
Slack
Dedicated Slack channel
per Enterprise client.
Real-time collaboration.
🎫
Ticket Portal
Formal ticketing system
with priority queues,
history & audit trail.
SLA guarantees

Formal SLA commitments

All SLAs are legally binding, written into the service agreement, and measurable. Enterprise clients receive monthly SLA compliance reports.

Metric Startup Professional Enterprise
Infrastructure Uptime99% target99.5% target99.9% — written SLA
Initial Response — P1 Critical<24 hours<4 hours<30 minutes
Initial Response — P2 High<24 hours<8 hours<2 hours
Initial Response — P3 Medium<48 hours<24 hours<4 hours
Incident Resolution — P1Best effort<8 hours<4 hours
Patch Deployment — Critical CVEMonthly cycle<72 hours<24 hours
Change Request Lead Time5 business days3 business days1 business day
SLA ReportingQuarterlyMonthlyMonthly + real-time dashboard
SLA Credit — Uptime breachNone10% of monthly feeUp to 30% of monthly fee
Knowledge base

Help Center topics

🖥
VM Provisioning Guide
Step-by-step documentation for deploying Windows Server 2022 and Linux VMs on Google Cloud. Includes machine type selection, disk configuration, and network setup.
Read guide →
🔑
RDP & SSH Access
Configuring secure remote access, IP restrictions, MFA enforcement, and troubleshooting connection issues. Covers Windows and Linux access methods.
Read guide →
🔐
SSO / SAML Setup
Integration guides for Okta, Azure AD, Google Workspace, and other SAML 2.0 identity providers. Includes attribute mapping and troubleshooting.
Read guide →
♻️
Backup & Recovery
Understanding snapshot schedules, retention policies, and restoring VMs from snapshots. Cross-region failover procedures and RTO/RPO documentation.
Read guide →
📊
Monitoring & Alerts
Cloud Monitoring dashboard overview, setting up alerting policies, reading performance metrics, and configuring notification channels.
Read guide →
🏢
Active Directory
Promoting Domain Controllers, configuring DNS, group policy management, and hybrid Azure AD join setup for enterprise directory environments.
Read guide →
Incident response

How we handle incidents

P1 — CriticalInfrastructure down · Data at risk
P2 — HighSignificant degradation · Business impact
P3 — MediumPartial degradation · Workaround available
P4 — LowMinor issue · No operational impact
NotificationEmail + phone within 15 minutes
Status UpdatesEvery 30 minutes during P1/P2
Post-Incident ReportWithin 5 business days
Security Incidents
Security incidents are escalated immediately. Clients are notified within 72 hours of confirmed breaches as required by GDPR Article 33. Full forensic timeline provided in post-incident report.
Maintenance Windows
Planned maintenance communicated 72 hours in advance. Scheduled during low-traffic windows (02:00–05:00 ET Sundays). Emergency maintenance with immediate notification and post-activity report.
Operational transparency

System Status

Real-time status of all 1S Enterprises infrastructure services and platform components. Updated continuously.

All systems fully operational
Last updated: June 3, 2026 · 14:22 UTC
VM Provisioning Service
Google Compute Engine · us-east1-b
Operational
Managed Infrastructure Monitoring
Cloud Monitoring · Ops Agent
Operational
RDP / SSH Access Gateway
VPC Firewall · Identity-Aware Proxy
Operational
Automated Backup & Snapshot Service
Persistent Disk Snapshots · Cross-region
Operational
Network & Firewall Services
Cloud Armor · VPC · Load Balancing
Operational
Support Ticket Portal
Email · Phone · Slack Channels
Operational
Client Dashboard & Reporting
Monthly reports · Real-time metrics
Operational
SSO / SAML Authentication Layer
Okta · Azure AD · Google Workspace
Operational
Incident history — last 90 days
May 14, 2026 · Resolved
Elevated snapshot latency — us-east1-b
Snapshot creation times increased by 8–12 minutes due to elevated GCE storage activity. No data loss. No VM performance impact. Resolved automatically within 2.5 hours. Post-incident report delivered to all affected clients within 24 hours.
March 3, 2026 · Resolved
Planned maintenance — OS patch cycle
Scheduled Windows Server 2022 security patch deployment across managed fleet. All VMs patched with zero downtime via live migration. Completed within the 02:00–04:00 ET maintenance window. Clients notified 72 hours in advance.
No further incidents in this period
99.97% uptime achieved over the past 90 days
Legal

Privacy Policy

Contents
1. Overview 2. Data We Collect 3. How We Use Data 4. Data Sharing 5. Data Retention 6. Your Rights 7. Security 8. Contact
Effective Date: January 1, 2025  ·  Last Updated: June 1, 2025  ·  Version: 2.1
1. Overview
1S Enterprises LLC ("1S Enterprises," "we," "us," or "our"), a limited liability company registered in the State of New York (LLC Reg. No. 6741892), is committed to protecting the privacy and security of personal data entrusted to us by our clients, prospects, and website visitors.
This Privacy Policy describes how we collect, use, disclose, and protect personal information in connection with our cloud infrastructure services and the operation of our website at 1centprises.com. It applies to all individuals whose personal data we process in our capacity as a Data Controller.
This policy complies with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and applicable US federal and state privacy laws.
2. Data We Collect
2.1 Information You Provide Directly
  • Contact information: name, business email address, phone number, company name
  • Inquiry content submitted through our contact form
  • Service preferences and infrastructure requirements shared during consultations
  • Payment and billing information (processed by our payment processor; not stored by us)
2.2 Information Collected Automatically
  • IP address and browser type (for security logging purposes only)
  • Page interaction data (anonymised, not tied to identifiable individuals)
  • Timestamps of form submissions and support interactions
2.3 Information We Do Not Collect
  • We do not store client VM data, application data, or any workloads running on managed infrastructure
  • We do not use tracking pixels, third-party advertising cookies, or behavioural profiling tools
  • We do not collect sensitive personal data (health, financial, biometric) for our own purposes
3. How We Use Your Data
  • To respond to inquiries and provide requested services — lawful basis: Contract / Legitimate Interest
  • To provision and manage cloud infrastructure under a service agreement — lawful basis: Contract
  • To send service-related communications (maintenance notices, invoices, SLA reports) — lawful basis: Contract
  • To comply with legal obligations (tax records, regulatory requirements) — lawful basis: Legal Obligation
  • To protect the security and integrity of our services — lawful basis: Legitimate Interest
We do not use personal data for marketing purposes without explicit consent. We do not sell personal data to any third party under any circumstances.
4. Data Sharing & Sub-Processors
We share personal data only with the following categories of recipients, and only to the extent necessary to deliver our services:
  • Google Cloud Platform — Infrastructure provider. Data processed in accordance with Google's Data Processing Addendum. Regions: US (us-east1).
  • Payment Processor — Stripe Inc., for processing service fees. PCI-DSS Level 1 certified. No card data stored by 1S Enterprises.
  • Communication Tools — Email (self-hosted), Slack (for Enterprise client channels). Data minimised to operational communications only.
A full sub-processor list is available upon written request and is included in the Data Processing Agreement provided to all clients.
5. Data Retention
  • Client contact and service records: retained for the duration of the service agreement plus 7 years (US tax and commercial law requirements)
  • Support correspondence: 3 years from last interaction
  • Inquiry data (non-clients): 12 months from submission
  • Security and audit logs: 400 days (Cloud Audit Logs) then securely deleted
6. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
  • Right of access — obtain a copy of your personal data we hold
  • Right to rectification — correct inaccurate or incomplete data
  • Right to erasure — request deletion subject to legal retention obligations
  • Right to data portability — receive your data in a structured, machine-readable format
  • Right to object — object to processing based on legitimate interests
  • Right to restriction — restrict processing in certain circumstances
  • CCPA rights — right to know, delete, opt-out of sale (we do not sell data)
To exercise any of these rights, contact us at privacy@1senterprisesllc.com. We will respond within 30 days.
7. Security Measures
Personal data is protected by: AES-256 encryption at rest, TLS 1.3 in transit, access controls limited to authorised personnel only, MFA on all internal systems, and regular security assessments. In the event of a data breach affecting your personal data, we will notify you within 72 hours of becoming aware of it, in accordance with GDPR Article 33.
8. Contact
Data Controller: 1S Enterprises LLC  ·  228 Park Ave S, Suite 700, New York, NY 10003  ·  privacy@1senterprisesllc.com  ·  +1 (718) 555-1234
For GDPR enquiries from EU/EEA residents, you have the right to lodge a complaint with your local supervisory authority.
Legal

Terms of Service

Contents
1. Definitions 2. Services 3. Client Obligations 4. Payment 5. Liability 6. IP Rights 7. Termination 8. Governing Law
Effective Date: January 1, 2025  ·  Governing Jurisdiction: State of New York, USA
1. Definitions
"Provider" means 1S Enterprises LLC, a New York limited liability company. "Client" means any individual or legal entity that purchases or uses services from the Provider. "Services" means the cloud infrastructure management, VM provisioning, monitoring, support, and related services described in the applicable Service Order. "Service Order" means a written or electronic agreement specifying the scope, pricing, and SLA terms for Services.
2. Services & Delivery
Provider will deliver the Services as described in the applicable Service Order. All Services are provided on Google Cloud Platform infrastructure. Provider does not guarantee specific VM performance benchmarks beyond those specified in the SLA. Provider reserves the right to change underlying infrastructure components provided that service quality is maintained or improved.
2.1 Service Commencement
Services commence upon execution of the Service Order and receipt of the first month's fee. Initial VM provisioning will be completed within the timeframe specified in the Service Order (typically <5 minutes for standard configurations).
2.2 Acceptable Use
  • Client may not use Services for any unlawful purpose or in violation of applicable law
  • Client may not use Services to store, process, or transmit malicious code or content
  • Client may not attempt to exceed allocated resources or circumvent usage controls
  • Client is responsible for all activity within their provisioned VM environment
3. Client Obligations
  • Maintain accurate and current contact and billing information
  • Ensure authorised personnel are designated for access credentials
  • Notify Provider immediately of any suspected security incidents within their environment
  • Comply with all applicable laws regarding data stored in the provisioned environment
  • Maintain appropriate backups of critical data beyond Provider's scheduled snapshot service
4. Payment Terms
Services are billed monthly in advance. Payment is due within 15 days of invoice date. Late payments accrue interest at 1.5% per month. Provider reserves the right to suspend Services after 30 days of non-payment with written notice. Pricing is fixed for the initial 12-month term; Provider may adjust pricing with 60 days written notice thereafter. All fees are in USD and exclusive of applicable taxes.
5. Limitation of Liability
To the maximum extent permitted by law, Provider's total aggregate liability for any claims arising under these Terms shall not exceed the total fees paid by Client in the 12 months preceding the claim. Provider shall not be liable for indirect, incidental, consequential, or punitive damages, including loss of data, loss of revenue, or business interruption, except in cases of wilful misconduct or gross negligence.
6. Intellectual Property
Client retains all ownership rights to data, applications, and content stored in or processed by the Services. Provider retains ownership of all tools, processes, documentation templates, and proprietary methodologies used in service delivery. Provider grants Client a non-exclusive, non-transferable licence to use any client-facing documentation and tooling provided as part of the Services.
7. Termination
Either party may terminate the agreement with 30 days written notice (Startup and Professional plans) or 60 days written notice (Enterprise plans). Provider may terminate immediately upon material breach by Client, non-payment after 30-day cure period, or violation of acceptable use policy. Upon termination, Client has 14 days to retrieve data from the provisioned environment before deletion.
8. Governing Law & Disputes
These Terms are governed by the laws of the State of New York, USA, without regard to conflict of law principles. Any disputes shall first be attempted to be resolved through good-faith negotiation. Unresolved disputes shall be submitted to binding arbitration under the rules of the American Arbitration Association in New York County, New York. Client waives the right to participate in class action proceedings.
Contact: legal@1senterprisesllc.com  ·  1S Enterprises LLC, 228 Park Ave S, Suite 700, New York, NY 10003
Legal

Data Processing Agreement
DPA & BAA

Contents
1. DPA Overview 2. Scope & Roles 3. Processing Activities 4. Security Measures 5. Sub-Processors 6. Data Transfers 7. BAA (HIPAA) 8. Execution
Document Version: 1.4  ·  Compliant with: GDPR Art. 28, CCPA, HIPAA 45 CFR Part 164  ·  Effective: January 1, 2025
1. DPA Overview
This Data Processing Agreement ("DPA") is entered into between 1S Enterprises LLC ("Data Processor" / "Provider") and the Client identified in the applicable Service Order ("Data Controller" / "Client"). This DPA forms part of, and is subject to, the Terms of Service between the parties.
This DPA governs the processing of personal data by the Provider on behalf of the Client in connection with the delivery of cloud infrastructure services. It satisfies the requirements of GDPR Article 28 and applicable US state privacy laws.
2. Scope & Roles
Provider acts as a Data Processor — processing personal data only on documented instructions from the Client. Client acts as Data Controller — determining the purposes and means of personal data processing. Provider will not process personal data for any purpose other than providing the contracted Services, unless required by applicable law.
3. Processing Activities
Nature of Processing
  • Storage and transmission of data within client-provisioned VM environments
  • Monitoring of system metrics (CPU, memory, disk — no application-layer data)
  • Automated snapshot creation and cross-region replication of VM disk data
  • Access logging for security and compliance purposes
Categories of Data Subjects
End users of Client's applications or services whose data is stored in the provisioned environment, as determined solely by the Client.
Categories of Personal Data
As determined by the Client. Provider has no visibility into the content of Client's data and does not inspect, analyse, or process application-level data.
4. Technical & Organisational Security Measures
  • AES-256 encryption of all data at rest on Persistent Disk
  • TLS 1.3 encryption of all data in transit
  • Shielded VM boot with vTPM and Secure Boot enabled
  • VPC isolation with least-privilege firewall rules
  • MFA required for all Provider personnel access
  • Cloud Audit Logs retained for 400 days
  • Annual penetration testing by qualified third party
  • Monthly OS security patching with critical CVE <24hr response (Enterprise)
  • Physical security: Google Cloud data centre controls (ISO 27001, SOC 2 Type II certified)
5. Sub-Processors
Provider engages the following sub-processors. Provider ensures each sub-processor is bound by equivalent data protection obligations:
Sub-ProcessorPurposeLocation
Google Cloud Platform (Google LLC)Infrastructure hosting, compute, storageUSA (us-east1)
Stripe Inc.Payment processingUSA
Provider will notify Client of any intended changes to sub-processors with 30 days advance notice. Client may object within 15 days.
6. International Data Transfers
All Client data is processed and stored in Google Cloud us-east1 (South Carolina, USA). No data is transferred outside the United States without explicit written consent from the Client. For EU/EEA clients, Standard Contractual Clauses (SCCs, 2021/914) are incorporated by reference and available upon request.
7. Business Associate Agreement (HIPAA)
For clients that are HIPAA Covered Entities or Business Associates storing Protected Health Information (PHI) in their provisioned environment, 1S Enterprises LLC executes a Business Associate Agreement (BAA) as required by 45 CFR §164.308.
BAA Commitments
  • PHI will not be used or disclosed other than as permitted by the BAA and required by law
  • Appropriate technical, physical, and administrative safeguards will be maintained
  • Subcontractors (Google Cloud) are bound by equivalent BAA obligations
  • PHI breaches will be reported to Client within 72 hours of discovery
  • Upon termination, PHI in Provider-controlled systems will be deleted within 30 days
Note: The BAA covers Provider's management activities only. Client remains solely responsible for the HIPAA compliance of applications and workflows running within their VM environment.
8. Execution
This DPA is incorporated into the Service Agreement upon execution of a Service Order. A countersigned PDF copy is provided to all clients. For Enterprise clients requiring custom DPA terms, please contact legal@1senterprisesllc.com.
Legal

Service Level Agreement

Contents
1. Definitions 2. Uptime SLA 3. Response Times 4. Credits 5. Exclusions 6. Measurement 7. Reporting
Effective Date: January 1, 2025  ·  Applies to: All Active Service Plans  ·  Supersedes: All Prior SLA Versions
1. Definitions
"Uptime" means the percentage of time in a calendar month during which Client's provisioned VMs are accessible and operational, excluding Scheduled Maintenance and Excluded Events. "Downtime" means any period where VM accessibility falls below the SLA threshold, measured in minutes. "Monthly Uptime Percentage" = ((total minutes − downtime minutes) / total minutes) × 100.
2. Uptime Commitments
PlanMonthly Uptime SLAMax Monthly DowntimeLegally Binding
Startup99.0% target7.2 hoursBest effort only
Professional99.5% target3.6 hoursBest effort with credits
Enterprise99.9% guaranteed43.2 minutesWritten contract — credits apply
3. Support Response Time SLA
PriorityDefinitionStartupProfessionalEnterprise
P1 — CriticalVM inaccessible · Data risk<24hr<4hr<30 min
P2 — HighSignificant degradation<24hr<8hr<2hr
P3 — MediumPartial issue, workaround available<48hr<24hr<4hr
P4 — LowMinor, no operational impact<5 days<3 days<1 day
4. SLA Credits
If Provider fails to meet the Enterprise uptime SLA in any calendar month, Client is entitled to a service credit applied to the following month's invoice:
Monthly Uptime AchievedCredit Applied
99.0% – 99.89%10% of monthly fee
95.0% – 98.99%20% of monthly fee
Below 95.0%30% of monthly fee (maximum)
Credits must be claimed within 30 days of the affected month. Credits are the sole and exclusive remedy for SLA breaches. Credits are non-transferable and have no cash value.
5. Exclusions
The following are excluded from uptime calculations and do not constitute SLA breaches:
  • Scheduled maintenance windows (communicated 72+ hours in advance)
  • Client-initiated actions (shutdown, reboot, misconfiguration)
  • Force majeure events (natural disaster, acts of war, government actions)
  • Google Cloud Platform-wide incidents affecting all customers equally
  • Network issues outside Google Cloud's network boundary
  • Suspension of services due to non-payment or acceptable use violations
6. Measurement & Verification
Uptime is measured using Google Cloud Monitoring synthetic monitors with checks every 60 seconds from three independent geographic locations. Raw monitoring data is available to Enterprise clients in real time via a shared Cloud Monitoring dashboard. Downtime is measured in minutes and is verifiable against Cloud Audit Logs.
7. SLA Reporting
Enterprise clients receive a monthly SLA compliance report by the 5th business day of the following month, covering: monthly uptime percentage, total downtime minutes, incident log with root cause analysis, patch compliance status, and next-month maintenance schedule. Professional clients receive quarterly summaries. SLA reports are delivered via email and archived in the client's Slack channel.
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